K&A has a long history helping clients in crisis situations. Getting in front of a crisis is key to ensuring a quick, reasonable resolution for internal and external audiences. We provide immediate crisis management services, including assistance with media inquiries, disseminating information to target audiences and establishing an internal crisis management team efficiently. We also provide proactive services, such as developing crisis communication plans and training spokespeople so they are prepared in advance, should the unthinkable occur.
Our team members and strategic partners bring direct experience as media spokespersons and as crisis managers for public, private and nonprofit organizations. This includes working with media as well as managing extensive community outreach and public engagement efforts. As each crisis situation is unique, there is no “cookie-cutter approach” to addressing an issue, but it requires a thorough understanding of the underlying cause of the crisis and the most appropriate responses to make meaningful change.
Recent and past crisis situations for which our team has managed include the following categories, among others:
- Education
- Housing/affordable housing
- Executive malfeasance
- Public safety
- Water reliability
- Public sector trust